Refund policy

If the report is not what you hoped, you can have your money back within 14 days of buying it. No questions asked.

How to ask for a refund

Any one of these works:

Reply to your receipt. Paddle, who handle our payments, email it to you when you buy.
Visit paddle.net and look up your order with the email address you paid with.
Email us at support@pupandparent.com from the address you used, and we will arrange it.

What happens next

Paddle refunds the full amount, including any tax, to the card or account you paid with. When it reaches you depends on your bank, but it is usually within a few working days. Once the refund goes through, the link to your report stops working.

After 14 days

If something went wrong with your report — it did not load, or it was not what we described — tell us whenever you notice, and we will put it right or refund you.

This policy does not affect your legal rights as a consumer.

Last updated 25 September 2026.